Terms of Service

1. Acceptance

By accessing or using the Services, creating an account, joining our waitlist, or purchasing a subscription, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a household or other entity, you represent that you have authority to bind that household or entity to these Terms.

2. Who we are & where we operate

• Legal entity: Roost Pay Inc., 2187 Shannon Ridge Dr, West Kelowna, BC V4T 2L1, Canada.
• Contact: hello@roostpay.ca
• The Services are intended for household employers and domestic employees located in Canada only.

3. Nature of the Services — important disclaimers

RoostPay provides software that helps Canadian household employers calculate payroll amounts, track time and leave, manage documents, and organize CRA-related workflows for domestic employees (for example nannies, au pairs, caregivers, and household staff).

• RoostPay is a calculation engine and administrative assistant. We are not a licensed CPA, tax preparer, bookkeeper, payroll trustee, law firm, or employment agency.
• We do not provide legal, tax, or accounting advice. Content on our website, Help Center, blog, and calculators is for general information only.
• We are not the employer or co-employer of any domestic worker. Employment relationships, Employment Standards obligations, workers' compensation duties, and CRA employer obligations remain solely between the household employer and the employee (and applicable government authorities).
• Unless we expressly state otherwise in writing, RoostPay does not move money to employees and does not remit source deductions to the CRA on your behalf. You remain responsible for paying wages and remitting amounts to the CRA and other authorities using your own banking channels, based on information you verify.
• Calculations depend on the data you enter and on rules we implement. Tax and employment rules change. You must review outputs before relying on them and should consult a qualified professional for your situation.

4. Accounts & eligibility

• You must provide accurate account information and keep it up to date.
• You are responsible for safeguarding login credentials and for activity under your account.
• Employer subscriptions include access for the subscribing household employer plus one additional employer (co-employer) seat, and unlimited employee profiles for that household, subject to these Terms and any fair-use or abuse limits we publish.
• You may request account deletion in the App and via our website path at /account-deletion (see our Privacy Policy). Deletion is permanent after verification. Primary-employer deletion cancels any RoostPay subscription immediately and retains employee wage archives for seven (7) days before household operational data is purged. We keep only an anonymized deletion audit log as described in the Privacy Policy. Employers remain responsible for CRA record retention; RoostPay does not keep a six-year payroll archive after deletion.

5. Employer & employee responsibilities

Employers

• Remain fully responsible for CRA registration, remittances, filings, Records of Employment, Employment Standards compliance, workers' compensation, and all employment decisions.
• Must verify that rates, hours, leave, SIN and tax information, contracts, and other inputs are accurate before running payroll or filing.
• Remain responsible for retaining records they are legally required to keep (typically six years for CRA purposes). RoostPay provides download and export tools so employers can obtain copies while their account is active. RoostPay is a service provider, not the employer of record, and does not assume that retention duty after account deletion.

Employees

• Must provide accurate personal and tax information and keep schedules, time entries, and claims truthful.
• Acknowledge that their employer controls household payroll settings and approvals in the App.
• Acknowledge that if their employer terminates the RoostPay account, employee access to historical pay statements hosted within RoostPay will terminate after a short archive-download window (seven days). Employees must obtain required historical wage statements directly from their employer thereafter.

6. Subscriptions, trials, billing & refunds

Paid access to the App is offered as a single Full Access plan with two billing options (CAD):

• Monthly: $24 per month.
• Annual: $228 per year (billed annually).

• Merchant of Record: Subscription payments are processed through Stripe Managed Payments. For eligible transactions, Stripe (via Link) acts as merchant of record for tax, receipts, and related payment processing. Card data is handled by Stripe; RoostPay does not store full payment card numbers.
• Auto-renewal: Subscriptions renew automatically at the end of each billing period until you cancel.
• Cancellation: You may cancel anytime through billing settings. Ordinary cancellation lets you retain access through the end of the then-current paid period and does not entitle you to a refund for that period. After the subscription ends, RoostPay keeps hosted household data for twelve (12) months, then deletes it (we email you when this retention starts). Download your data first if you need a copy. Delete your account sooner via the App or /account-deletion if you want earlier erasure. Resubscribing before the twelve months end cancels the scheduled deletion.
• Account deletion: If a primary employer permanently deletes the household account, any RoostPay subscription is canceled immediately (billing stops right away). Immediate deletion cancellation does not entitle you to a refund except where required by law.
• Refunds: Except where required by law, fees are non-refundable and we do not provide mid-cycle prorated refunds.
• 30-day free trial: We may offer a blanket thirty (30) day free trial for new paid subscriptions. Unless you cancel before the trial ends, billing begins automatically under your selected plan.
• Launch promotion: Eligible waitlist members may receive one (1) additional free month at launch ("1 Month Free at Launch") on top of the standard trial, as described in our marketing materials. Promotional terms may be modified or ended for future signups.
• Support: For both product and billing questions, contact hello@roostpay.ca . Payment processors may also contact you about receipts, taxes, or payment disputes under their role as merchant of record.
• Prices are exclusive of applicable taxes unless stated otherwise at checkout.

7. Acceptable use

You agree not to:

• Use the Services for unlawful purposes or to evade Canadian tax or employment laws.
• Upload malware, scrape the Services without permission, or attempt unauthorized access.
• Interfere with other users, reverse engineer the Services except where allowed by law, or misuse APIs.
• Misrepresent your identity, household, or authority to manage an employee's records.
• Resell, sublicense, or provide the Services to third parties as a bureau without our written consent.

We may suspend or terminate access for violations, non-payment, or risk to the Services or other users.

8. Intellectual property

The Services, including software, branding, documentation, and content we create, are owned by Roost Pay Inc. or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your household's internal payroll administration during an active subscription or trial.

You retain ownership of data and content you submit. You grant us a licence to host, process, and display that content solely to provide and improve the Services and as described in the Privacy Policy.

9. Third-party services

The Services may interoperate with third parties (for example Stripe/Link, hosting, email, and analytics providers). Those services are governed by their own terms and privacy policies. We are not responsible for third-party outages or acts outside our reasonable control.

10. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT CALCULATIONS WILL BE ERROR-FREE, UNINTERRUPTED, OR SUFFICIENT FOR YOUR LEGAL OR TAX OBLIGATIONS WITHOUT YOUR REVIEW.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOST PAY INC. AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW.

Without limiting the above, we are not liable for CRA penalties, interest, remittance errors, Employment Standards claims, or employment disputes arising from inaccurate user inputs, your failure to remit or pay, or your independent employment decisions.

12. Indemnity

You agree to indemnify and hold harmless Roost Pay Inc. and its directors, officers, employees, and agents from and against claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your employment or tax obligations; (c) content or data you submit; or (d) your breach of these Terms or applicable law—except to the extent caused by our wilful misconduct.

13. Suspension & termination

You may stop using the Services and cancel your subscription as described in Section 6. We may suspend or terminate access immediately if you breach these Terms, if required by law, or if continuing service creates risk. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnity, and governing law) will survive termination.

14. Changes to the Services or Terms

We may modify the Services and these Terms from time to time. We will post updated Terms on this page and update the "Last Updated" date. Continued use after changes become effective constitutes acceptance. If you do not agree, you must stop using the Services and cancel any subscription.

15. Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Exclusive jurisdiction and venue for disputes lie in the courts of British Columbia, Canada, except where prohibited by law.

16. General

• If any provision is unenforceable, the remaining provisions remain in effect.
• These Terms are the entire agreement between you and us regarding the Services.
• Our failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale.

17. Contact

Questions about these Terms: hello@roostpay.ca .