Account & data
Delete your RoostPay account
Use this page if you no longer have the RoostPay app installed. Deletion is permanent after you verify your email and confirm. You can also start deletion from Settings in the app.
What happens when you delete
- What is deleted: your login credentials and personal account details. For a primary household employer, household operational data (schedules, pay runs, documents hosted in RoostPay) is permanently purged after a short employee archive window.
- Primary employers: any RoostPay Stripe subscription is canceled immediately (billing stops right away—not at period end). Co-employers who delete only remove their own login; the household continues for the primary.
- Employees: when a primary employer deletes, employees get seven (7) days to download a wage archive. After that, remaining copies on RoostPay are permanently deleted. Employees who need historical statements after that window must obtain them from their employer.
- CRA duty: RoostPay is a software service provider, not your employer of record. Household employers remain responsible for retaining payroll and tax records for the period required by law (typically six years). Deleting a RoostPay account does not transfer that duty to us.
Employees downloading an archive after an employer deletion: open the archive download page .
Full details are in our Privacy Policy and Terms of Service.