Signing In and Creating Your Account

Before you can set up payroll for your caregiver, you need a RoostPay account. This article covers creating an account, signing in, and resetting your password if you forget it.

1. Open the welcome screen

When you open RoostPay without an existing session, you’ll see a welcome screen with three options:

SIGN IN — for employers who already have an account.
SIGN UP — to create a new employer account.
I HAVE AN INVITATION — for caregivers joining a household their employer already set up. Employers should not use this option.

2. Create a new account

Tap SIGN UP. A sign-up sheet opens with the heading Create Your Account.

Enter your First name (legal) and Last name (legal) — these are used on pay stubs and legal documents later, so enter them exactly as they appear on your ID.
Optionally enter a Nickname / preferred name. If you leave it blank, RoostPay uses your first name in greetings and notifications.
Enter your Email and a Password, then re-enter it under Confirm password.
Tap Sign up.

Note: Your password must meet RoostPay's requirements (shown under the password field). If the passwords you entered don't match, you'll see "Passwords do not match" and need to re-enter them.

If you already have an account, tap Sign in at the bottom of the sign-up sheet to switch to the sign-in form instead.

Tap SIGN IN. A sign-in sheet opens with the heading Sign in to RoostPay.

Sign in to RoostPay sheet with email and password fields — 3. Sign in to an existing account Sign in sheet.

Enter your Email and Password.
Optionally check Remember me so RoostPay remembers your email next time.
Tap Sign in.

If you previously set up a passkey on this device, you’ll also see a Sign in with Passkey button as a faster alternative to typing your password.

Sign-in is email and password (plus passkey when available). There are no Google, Apple, or Microsoft sign-in buttons in the RoostPay app.

If you used to sign in with Google: your account still exists and keeps all of your data. Use Forgot password? on the sign-in sheet to set a password for the same email address, then sign in normally.

Note: If RoostPay can't find an account for your email, or your name is missing from your account, you'll see an on-screen message asking you to check your invite email or contact your employer. If your account has been suspended, you'll be told to contact RoostPay support.

4. Reset a forgotten password

From the sign-in sheet, tap Forgot password?.

Sign in sheet with the Forgot password link highlighted — 4. Reset a forgotten password Tap Forgot password? on the sign-in sheet.

On the Reset password screen, enter your Email and tap Send reset link.

Reset password screen with email field and Send reset link button — 4. Reset a forgotten password Reset password screen.

Check your email for the reset link. Once you open it, RoostPay shows a New password and Confirm password field. Enter a new password in both fields and tap Update password.
You’ll be signed out and returned to sign in with your new password.

You can tap Cancel at any point on the reset-password screens to return to sign in without making changes.

Edge cases

Passwords do not match: shown if the password and confirm-password fields differ during sign-up or reset. Re-enter both fields.
Too many sign-in emails or attempts: shown if you try to sign in or request a reset too many times in a short period. Wait a few minutes and try again.
Couldn’t connect: shown if RoostPay can’t reach the server. Check your internet and try again.
Email not confirmed: if your email needs confirmation, check your inbox for a confirmation link before signing in.